Delivery & Returns

General Terms

All products sold by HDFE are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to HDFE within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from HDFE acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Delivery 

We offer a reliable and cost effective service to all parts of NSW. We DO NOT deliver to a PO Box or to an international address. Other Australian delivery addresses will be quoted as required. If youare unsure about delivery to your area, please contact HDFE directly.

Prices are set according to a maximum weight of 20Kg. Order's exceeding 20Kg will be quoted and advised prior to dispatch.

When your order is packed / shipped, a tracking number is available.

For item(s) in stock at the time of ordering, (orders recieved prior to 12Noon om business days) they will be dispatched on TNT overnight same day.

You will need to sign for your package when it is delivered.

Ride on mowers are delivered free of charge to Sydney and surrounding suburbs. If youare unsure about delivery to your area, please contact HDFE directly.

HDFE Return Merchandise Authorization (RMA) Policy

  • All order changes or cancellations should be reported prior to shipping and by phone on (02) 9651 1896. Email is not accepted.

  • Brand name items may be returned for a replacement or a complete refund.

  • Generic items may be returned for replacement only.

  • All returned parts may be subject to quality, operation, and/or performance tests by HDFE testing facility or by a third party authorized by HDFE. Upon the explained test(s) results, nondefective generic items may be subject to a 15% restocking fee.

  • Defective return does not include returns for incompatibility.

  • <span">HDFE reserves the right to replace defective parts or to issue a refund if HDFE sees more fit.

  • All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.

  • There will be no refund for shipping under any circumstances.

  • All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within thirty (30) days, we will repair or replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed.

  • All returns require prior authorization and must be returned in the original packing with all disks, cables, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (02) 9651 1896, obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

What This Warranty Does Not Cover

This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions

There are no expressed or implied warranties except as listed above. HDFE shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

Back-order Policy

If you order an out-of-stock software title from us, we will email you when we expect that product to be available. You will be among the first to receive the item. HDFEwill not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to enquiries@hdfe.com.au and we will change it for you.

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